Marquis 545 Owner's Manual download pdf (Page 18)

E - S E R I E S H O T T U B S

O W N E R ’ S M A N U A L

TROUBLESHOOTING GUIDE

PLEASE NOTE: The following corrective actions may be performed by the spa

owner. If the trouble cannot be corrected in the steps below, please contact your

authorized Marquis spa dealer for service. (Improper servicing by an unauthorized

service provider or spa owner could result in damage not covered by the warranty and

could cause serious injury.)

EQUIPMENT WILL NOT OPERATE

• Check the control panel LCD window for diagnostic code.

• Check the circuit breaker on the main circuit panel.

• Check the condition of the power cord.

INADEQUATE JET ACTION

• Be sure the shut-off valves are completely open.

• Open the jets by turning the jet face to allow for maximum water flow.

• Check for obstruction or restrictions at suction guard(s) or filters, such as

leaves.

• Check that the water is at proper level, 2/3 up the Vortex skimmer

opening(s).

• Inspect the filter cartridge(s) for dirt and debris.

NO HEAT

• Check temperature displayed in the LCD window for desired temperature setting.

• Inspect the filter cartridge(s) for dirt and debris.

• Check that the water is at proper level, 3” above skimmer opening(s).

• Check to make sure spa is in High Range and not in SLEEP MODE.

• Lower ambient temperatures may result in heat loss.

NOTE: Do not expect instant hot water from the jets. It will take the heater 12-24

hours to heat the water to the temperature you desire.

LIGHT DOES NOT WORK

• Press the LIGHT pad on the control panel.

• Reposition the light bulb in the socket. (See REPLACING LIGHT BULB.)

• Replace the light bulb with similar component only.

LCD DIAGNOSTIC MESSAGES

The advanced technology built into the spa allows it to perform a number of self-

diagnostic system checks and it can display a variety of messages in the LCD

window on the control panel.

TOO COLD: Freeze protection has been activated and no correction action is

required. This normal on a fresh fill.

WATR TOO HOT: One of the sensors has reached 110°F. Do not enter the

water; contact your dealer for service.

HTR FLOW LOSS: There is not enough water flow through the heater. Clean or

install new filter(s) and check that the slice valves or fully open. Call dealer for

service.

HTR MAY BE DRY: There is little to no water flow through the heater. Check

that the slice valves are fully open. Contact dealer for service.

HTR TOO HOT: One of the sensors has reached 118°F. Do not enter the water.

Contact dealer for service.

PRES BTTN TO RSET: Some codes require a button press or power to be

removed and restored.

SNSR BAL-- ANCE: The sensors are reading a temperature of 2°F or more.

This can occur on a fresh fill, no corrective action required. Contact dealer for

service.

SNSR A: Sensor A is non-functional. Contact dealer for service.

SNSR B: Sensor B is non-functional. Contact dealer for service.

MEM FAIL: There is a problem with the firmware. Contact dealer for service.

MEM RSET: Memory has failed. Contact dealer for service.

CLOK FAIL: Clock has failed. Contact dealer for service.

CNFG FAIL: Contact dealer for service.

STUK PUMP: Water may be overheated (DO NOT ENTER THE WATER).

Contact dealer for service.

HOT FALT: A pump may be stuck on. Contact dealer for service.

CHEK PH: Maintenance reminder to check the water pH. Comes up every 7

days, press any button to reset.

CHEK CHEM: Maintenance reminder to check the water sanitizer level. Comes

up every 7 days, press any button to reset.

CLN FLTR: Maintenance reminder to clean the filter. Comes up every 30 days,

press any button to reset.

CHNG WATR: Maintenance reminder to change the water. Comes up every 90

days, press any button to reset.

CLN COVR: Maintenance reminder to clean the cover. Comes up every 180

days, press any button to reset.

CHNG FLTR: Maintenance reminder to change the filter. Comes up every 365

days, press any button to reset.

MAINTENANCE

WEEKLY MAINTENANCE

1. Removing Debris

Remove any debris and leaves from the Vortex skimmers and suction

guard(s) on the inside of the spa. Blocked intakes can impede the flow of

water through the jetting system.

2. Water Level

Replenish the water level if necessary so that it is approximately two-thirds

up the Vortex skimmer opening. (See STARTING YOUR SPA.) Low and

high water levels can damage your spa. It is important to check your water

level often.

MONTHLY MAINTENANCE

1. Filter Care

We cannot stress enough the importance of a clean filter for proper water

filtration. Dirty filters can restrict water flow, cause hazy water, and prevent

your chemicals from working properly. Dirty filters can also cause low flow

from jets, poor water clarity and sensors to activate error codes. It is

important to clean filters regularly. Many water treatment products clear or

clarify the water by clumping microscopic particles and minerals together so

that these larger particles can be effectively trapped in the filter. A filter

clogged with debris and calcium deposits does not trap particles properly.

The Maintenance Reminder on the spa-side Control Panel indicates a CL

every 30 days to remind you to clean your filter.

EVERY THREE TO FOUR MONTHS

Leakage Detection

Open the equipment door and check for signs of water leakage around the

pump(s). Pump seals wear out over time, especially with improper water

chemistry. Early detection of pump seal failure can significantly reduce repair costs.

Ozonator Operation

The ozonator functions whenever the system is running on filter or clean up

cycles. Check to see if the bulb is lighted. The end cap of the ozonator should

glow if functioning properly. If not, the bulb has burned out. Contact your dealer

for service.

Draining and Filling the Spa

On average, a spa needs to be drained every three to four months. After months

of continually adding chemicals to the water and introducing body oils and

lotions, the water can be difficult to manage and chemicals are not as effective

as usual. You may also notice excessive foaming. More frequent draining may be

required depending on use.

Draining the Spa

A. Turn off the power to the spa.

B. Open the equipment compartment (see EQUIPMENT DIAGRAM).

Remove the hose bib cap from the connection and attach a hose.

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Marquis 545 Owner's Manual Page 18

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